Product Returns: Products must be brought back with original packaging within 14 days of purchase date. Product returns may be subject to a 25% restocking fee, this fee does not apply to broken or damaged products. Consumable products such as feeders and supplements cannot be returned or refunded.
Animal Returns:All animal sales are final. It is up to the customer to be sure that they are committed and able to care for the animal they purchase. In the event of an animal return, no money may be exchanged, and the returned animal will be considered surrendered.
Sick Animals: Xtreme Exotics is not liable for animals that may become sick under customer's care. Certain animals when sold with a complete set up will come with a 7-day warranty, in order to not void the warranty please contact us within 24 hours of noticing any concerning behavior. If Xtreme Exotics finds the living/ care conditions of the animal are not suitable no replacement or refund will be provided. It is the customer's sole responsibility to provide appropriate habitat and diet for any animals purchased.
Process for Return: If you wish to initiate a return/ refund please send us a message our call our storefront.
Disclaimer: Live animals, especially exotics, can develop illness suddenly and without warning, especially from stressful situations like excessive handling or transfer. Xtreme Exotics is not liable for sudden onset illness once taken home. Please contact us as soon as possible if you notice any signs of illness in your animal so we can come to a resolution or offer referrals for veterinary care.
Store Policy: Please see our store policy contract below. By shopping at Xtreme Exotics you certify that you agree to the information below.
We at Xtreme Exotics reserve the right to refuse service for any reason we see fit.
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